Privacy Policy

Last updated: January 2025

This Privacy Policy explains how Ginnova Ltd ("we", "us", "our") collects, uses, and protects your personal information when you visit our website ginnova.co.uk or contact us through our online form.

We operate in accordance with the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

We collect personal data only when you choose to contact us through our form. This may include:

Name
Email address
Your message or inquiry

We do not collect or process payment information, login data, cookies for profiling, or any sensitive categories of personal data.

2. How We Use Your Information

Your information is used exclusively to:

Respond to your questions or messages
Provide information about our services
Maintain legitimate communication regarding activities of Ginnova Ltd

We do not sell, trade, or share your data with third parties for marketing purposes.

3. Contact Form Processing (FormSubmit)

Our contact form is processed through FormSubmit, a secure third-party email forwarding service. When you submit the form:

Your message is sent directly to info@ginnova.co.uk
No FormSubmit account or registration is required from you
Your data is not stored permanently by FormSubmit

You may review FormSubmit's Privacy Policy here: https://formsubmit.co/privacy-policy.

4. Legal Basis for Processing

We process your information under the following lawful bases:

Legitimate Interest – responding to inquiries and providing requested information.
Consent – when you choose to contact us voluntarily.

5. How Long We Keep Your Information

We retain inquiries for up to 12 months to provide ongoing support and maintain internal records. You may request deletion at any time.

6. Your Rights (UK GDPR)

You have the right to:

Access your personal data
Request correction or deletion
Withdraw consent at any time
Object to processing
Request a copy of your data

To exercise these rights, contact us at: info@ginnova.co.uk

7. Data Security

We take appropriate technical and organizational measures to protect your information from unauthorized access, alteration, or loss. Transmission of form data is encrypted (HTTPS).

8. Links to External Sites

Our website may contain links to external resources (e.g., social media). We are not responsible for their privacy practices.

9. Contact Us

For questions regarding this Privacy Policy or your data, contact:

Ginnova Ltd
128 City Road, London EC1V 2NX, United Kingdom
Email: info@ginnova.co.uk